Once you completed your purchase and your payment is confirmed, your order will be promptly processed (within 1-3 business days) and shipped.

Once shipped, you will receive an email within containing your shipping tracking ID and a link to monitor your shipment's progress.

Your order will be delivered to the address you provided, and our reliable shipping partner will ensure it arrives as quickly as possible.

We are dedicated to providing you with high-quality products and exceptional service. Should you have any questions, please don't hesitate to contact us at info@dermaly.com

Shipping Information:

United States: Shipping Time- up to 7 working days
Canada: Shipping Time- up to 5 working days

Every order is handled with the utmost care, and we strive to ensure prompt shipping. However, please be aware that external factors such as customs can occasionally lead to delays.

To show our appreciation for your patience, we will start the warranty period from the date of delivery if international shipping times are extended.

Frequently Asked Questions

Where can I receive my order?
You can choose any physical address for delivery, whether it’s your home or workplace.

Can the billing address be different from the shipping address?
Yes, you can specify a different billing address when placing your order.

How long will my order take to arrive?
For US orders, delivery typically takes 5-7 working days. For Canada, up to 5 working days.

Can I track my order?
Yes, you will receive a tracking ID and link once your order has been shipped out via courier. 

What if I entered an incorrect shipping address?
If you notice an error in your shipping address, please email us immediately so we can update it and ensure your order is delivered correctly.

Need more information?
For any questions regarding the product, order status, or shipping, contact us anytime at info@dermaly.com.